Accessible Customer Service
Making services accessible to all customers is important. CHC is committed to ensuring persons with disabilities have access to the goods and services we provide as outlined in our Accessible Customer Service Policy.
Feedback and Requests for Alternate Formats
CHC welcomes any comments on the provision of goods and services to customers with disabilities. Customers may provide feedback or request alternate format documents by the following methods:
- Telephone: 519-254-1681 (ext 3030)
- Fax: 519-254-3130
- Email: firstname.lastname@example.org
- Accessible Customer Service Feedback Form (PDF format)
- Accessible Customer Service Policy (PDF format)
- At any district office or our main office.
Accessible Customer Service Information for CHC Suppliers and Contractors:
The Accessibility for Ontarians with Disabilities Act (AODA) is provincial legislation enacted to improve accessibility for all people in 5 keys areas:
- Customer service
- Built environment
- Information and communication
The target for this goal is 2025.
To reach this goal the AODA has established “Standards” in key areas of daily living. The first standard to be legislated is the Accessibility Standard for Customer Service.
All public sector organizations in Ontario must comply with this standard by January 1, 2010. All private sector organizations in Ontario must comply by January 1, 2012.
One of the requirements in the standard is that any person or organization that provides goods or services to customers on behalf of CHC must receive training on providing accessible customer service.
What does this mean for you?
Businesses and individuals that CHC has contracted to provide goods or services to customers must ensure that their employees are trained on providing accessible customer service. This includes complying with the Windsor Essex Community Housing Corporation’s Accessible Customer Service Policy.
Free training resources are also available through the province at the links below:
- Accessibility Directorate of Ontario's Serve-Ability Training Video
- Accessibility Directorate of Ontario's Talk To Me Video
For further information on the AODA please contact:
Government of Ontario
Accessibility for Ontarians with Disabilities Act (AODA) Contact Centre Phone: 1-866-515-2025
TTY Toll-free: 1-800-268-7095